FAQs - DX Models
After opening a procedure on my Model DX machine, the pump will not turn on.
After starting a procedure on my Model DX machine, the live data and live graph appear on the computer monitor but the machine is not moving.
I am getting this error on my model DX machine. How do I resolve this?
ERROR: System lock up Test will not start Test Aborts Software post and error message stating that communication is lost Transducers will not calibrate Flashing single point LED on Diagnostic display is not present.
Communication between the machine frame and controls is lost. Back out of the software. Turn the PC off. Remove power from the 5500 controller box. Wait approx. 1 min. Return power to 5500 controller. Wait until the leds on the 5500 controller count down to 2. Then turn PC on and get into the testing software.
I am getting this error on my Model DX Machine: System lock up Test will not start Test Aborts Software post and error message stating that communication is lost Transducers will not calibrate Flashing single point LED on Diagnostic display is not present. How do I resolve this?
I get this error on my Model DX machine: Test will not start Test aborts Pump shuts off Software post an error message stating "Position Loop Failure" How do I resolve this?
First check to see if position will read by gently pulling on the string to the position encoder. If position does not read, check the position encoder assembly for damage. If position is reading correctly check to see if the hyrdaulic ram is sitting at the bottom. If the ram is on the bottom start the pump and move the ram up approxiaately 6 mm (.25 in), zero all measurements, and calibrate all transducers.