FAQs - Static Hydraulic
Both up and the down push button switch indicators on the pendent station light when trying to move the crosshead on a HVL frame. (Note 24V DC sys only)
I have an auditor asking for software verification documentation and Instron accreditation information. Where can I find this information?
Instron software verification documentation, accreditations and certificates can be viewed and downloaded here
The 3-phase crosshead motor on a hydraulic HVL testing frame will not operate.
The 3-phase pump motor on a hydraulic HVL testing frame will not operate.
The position is not changing on the display when the ram is raised. (string style encoder box devise)
The pump will not come on and all the conditions are met (MATS II Controller)
First: The limit switch rod on many of these machines has a dual purpose; if the crosshead has been run up and is resting on the limit it will prevent the pump from coming on. Back the adjustable crosshead off until this limit is no longer tripped.
Second: There is a pica fuse on the MMR rack in the back of the control box for each relay. The fuse is to the lower left of the relay socket on the board. The fuse is a 5 amp - plug in style that looks like a resistor.
The pump will not start on a HVL style machine.
What are my technical support coverages and options?
- Purchase a System Support Agreement. This provides you with priority in the call queue, remote access to our engineering staff, discounts and additional services for one full year.
- Sign-on to our Consultation Service line. This Fee based support provides you with priority in the call queue for those times that you just specific help.
- Limited Free Technical Support on a call back basis.
- Schedule a Field Service Engineer to visit your site.
What should I do if there is a communications error between my computer and the machine frame?
Most communication errors can be solved by powering down all equipment, including machine frame, control tower and computer. They should then be powered back on in the following sequence: machine frame, control tower and computer. This should result in communication being re-established. If not, check all cables and connections and perform the restart that was described above. If this does not fix your problem, then please call Instron Tech Support at 1-800-473-7838. Please make sure that you have all relevant serial and model numbers at hand when calling.