FAQs - Impact Systems
How do I know what load range to use when setting up a test using hte Dynatup Impulse Software?
How do we train a new operator for our pendulum impact?
How does the machine get mounted?
How does the pendulum get installed in the machine?
I am getting a message "failed to characterize the A/D board" while going through the steps to run a test.
- A defective tup cable can cause this. Replace the tup cable.
- The Data Acquisition cable(A602-58) that goes between the signal conditioner unit and the DAQ board on the computer is not making a good connection.
I ran a velocity test on my 8250 or 9200 series tester and got no velocity readings.
I am not getting a velocity reading on my POE2000 pendulum tester with Impulse Software.
I have an auditor asking for software verification documentation and Instron accreditation information. Where can I find this information?
Instron software verification documentation, accreditations and certificates can be viewed and downloaded here
When I run an impact test with my Dynatup 930-I software I receive an error message of "_E0156 RunTest()". What should I do?
When I run an impact test with my Dynatup 930-I software I received an error message of "_E0092 Prepare for Test()". What should I do?
- The cable labeled RS232 is not connected at the Signal Conditioner and/or the PC.
- The Signal Conditioner is not powered up, check the connection at the back of the unit.
- The COM port setting within the File menu/Configuration sub-menu of the 930 home screen is set incorrectly. It needs to be set to the same COM port on the PC where the cable labeled RS232 is connected.
- Hardware failure. Please use our Service and Technical Support Form (provide your model and serial number)
When I run an impact test with my Dynatup 930-I software I received an error message of "Time out waiting for trigger". What should I do?
- The Velocity Detector/Block cable is not connected to the Signal Conditioner.
- The Velocity Detector/Block cable is not connected to the Velocity Detector/Block.
- Data was not acquired prior to the default 30 second timeout. Releasing the drop weight prior to the timeout should resolve the problem.
When I run an impact test with my Dynatup 930-I software I received an error message of "Yield calculation error (code = -8)". What should I do?
This error message is usually due to one of the following:
- A test was initiated without a specimen loaded into the support fixture.
- The Velocity Detector/Block is approx. 3/4" too low. The Detector should be set so the second leading edge of the Detector Flag, found to the right of the lower crosshead, is at the middle of the Velocity Detector/Block at the point of impact. Refer to your systems manual for the procedure to make this adjustment.
When I run an impact test with my Dynatup 930-I software I received an error message of "Yield calculation error (code = -2)". What should I do?
- The A/D Board address within the File menu/ Configuration sub-menu of the 930 home screen is set incorrectly. Version 1.17 and below should be set to the default address setting of 200. Version 1 .18 and above should be set to 0 to prompt the 930-I to check the address from an associated .ini file.
- The Velocity Detector/Block is approx. 1/2" too low. The Detector should be set so the second leading edge of the Detector Flag, found to the right of the lower crosshead, is at the middle of the Velocity Detector/Block at the point of impact. Refer to your systems manual for the procedure to make this adjustment.
Impulse Software does not collect data
It takes a longer time than before to shut down the Impulse Software.
My Impulse Software is not working correctly. What should I do?
- Make sure there are no virus programs running
- Remove or turn off sound card
- Turn off any program that may be running in the background such as RealPlayer, QuickTime, ScanRegistry, Task Monitor that load automatically
- Turn off network card if installed
- Delete temp files
My mahcine did not pass NIST Verification. What can be done?
The pointer on my SI 1 Series Impact machine is not reading correctly, what can be done?
My pointer on the dial of my SI 1 Series Impact machine does not swing to Zero what can be done?
Rebound velocity readings are extremely high (approximately 5000 Ft/s) on my rebound test with a Dynatup machine.
The load curve is starting at a point higher than zero
The timer keeps counting down and cannot activate the fire mode.
What are my technical support coverages and options?
- Purchase a System Support Agreement. This provides you with priority in the call queue, remote access to our engineering staff, discounts and additional services for one full year.
- Sign-on to our Consultation Service line. This Fee based support provides you with priority in the call queue for those times that you just specific help.
- Limited Free Technical Support on a call back basis.
- Schedule a Field Service Engineer to visit your site.
What should I do if there is a communications error between my computer and the machine frame?
Most communication errors can be solved by powering down all equipment, including machine frame, control tower and computer. They should then be powered back on in the following sequence: machine frame, control tower and computer. This should result in communication being re-established. If not, check all cables and connections and perform the restart that was described above. If this does not fix your problem, then please call Instron Tech Support at 1-800-473-7838. Please make sure that you have all relevant serial and model numbers at hand when calling.